Hotel general informationWhat is check in/check out time?A. Check in is at 1 PM and check out is at 12 noon.
Q. Do you allow smoking on property? In the rooms?A. No, the Las Gardenias is a smoke-free establishment.
Q. Do you have high-speed wired and/or wireless Internet access available?
A. Our rural settings does not allow the high-speed internet. Limited wi-fi usage, only for low consumption data applications, ex. Whatsapp, facebook, browser. Not torrent, youtube, online calls, or streaming allowed. Thank you for your comprehension, we are trying to get a better service.
Q. Do you have a pool?
A. No, we do not have a pool at the hotel.
Q. Do you admit visits in the room?
A. No, we do not. We offer public areas to do that.
Q. Can I stay longer in the room (late check-out)?
A. Yes, you can. After the check-out time you will be charged Q.25.00 per extra hour.
Q. Can I change money in the hotel?
Yes, you can. US dollars, Belizean dollars, Mexican pesos, Euros.
Q. Is there laundry service?
Unfortunately there is no laundry service on-site, but there are three points near our hotel.
Q. Is there an ATM in your location?
Yes, there is one at 5 blocks from our hotel, but to be honest if you take the opportunity to withdraw money from a main city it is preferable, because for some reasons the ATM in our locations works remotely so that, it can work or it can’t.Q. Do you have onsite parking? How much is parking? Is it included in my room rate?A. Yes, we offer free parking. Included in the room rate. (over 4 cars)Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A. You must go through the booking agent/website that you went through in order to change your reservation.
Q. Is my ID/passport required at check in?
A. We do require presentation of a valid government-issued identification at the time of check-in.
Q. Do you have an early departure fee?
A. Yes, an early departure fee in an amount of up to one night’s room and taxes may apply.
Q. Do you offer free shuttle service from the airport?
A. We do not provide free shuttle service from the airport, however we do have car service for a fee ($27.00 total fare from 1-4 pers.)
Q. Do you offer private transportation/taxi from the airport?
Yes, we do. ($27.00 total fare from 1-4 pers.)